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Call us on: 01304 212609

Free shipping on orders over £75

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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We offer various shipping options from free standard delivery (up to 5 working days), standard delivery (up to 3 working days), and express delivery (usually next working day). All times quoted are for orders placed on the website and received by us before 1pm Monday to Friday.

You will have the option of creating an account whilst placing an order. Its quick and easy and allows you to track your orders and see previous orders.

You can either log in to your account and add or edit an address, or you can change your details when placing an order. Once an order has been received, we cannot change the delivery address and the whole process is automated.

Log in to your account and you can see the up to date order information and where it has progressed through the system.

We do not keep any card information on file. Our payment processor securely handles all card transactions.

VAT at the current rate is charged on all items we sell. Our VAT information is displayed on your invoice which is available in your account area.

We ship to all countries which we are legally allowed to.

All orders are shipped in one single package and will not be split.

Please contact us if you cannot find the answer to your question.

If you need to swap an item

Returns and Exchanges

Should you order an item that is no longer required, providing the item is sealed, unused, and complete in the original packaging, you have 14 days to return the item. Return postage is your responsibility and once the item is received, you will receive a refund on the item cost (excluding any shipping costs).

If you have received the wrong item, you must inform us immediately WITHOUT opening the package. We will send you a returns label which you should use the return the package to us. We will then send you the correct item.

You must notify us immediately if your item is damaged. We will ask for photographic evidence of this so that we can claim against the shipper.

All returns, once you have an RMA number should be sent to:

Returns Dept.
SMOK’air Store
7 London Road
Kent CT17 0ST

By telephone, email, or live chat on the website.

Unfortunately due to the automated nature of the system, once an order is processed and shipping labels are printed all we can do is contact the courier and request a return. Once the package is received at the warehouse we can then resend it to the correct address that you supply.

Once an order has been processed all we can do is cancel the order and reverse the payment. Depending on your card issuer this can take up to 3 working days. We cannot edit an order once processed.

Due to currently situation we do not take pre-orders for out of stock items.

Free UK standard shipping

On all orders above £50

Easy 14 days returns

14 day money back guarantee on unopened products

Full Warranty

No Quibble warranty

100% Secure Checkout

MasterCard / Visa / AMEX

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Nicotine is a highly adictive substance.

All products on this site are for sale to persons aged 18 years and over.